Reference

Open your privacy picture before joining

Your account can move from registration to DANA, OVO, GoPay or QRIS wallet use with only the personal details needed to run the account and secure the wallet.

DANA data handlingCookie choices09:00-23:00 WIB supportAccount privacy requests
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lunas33 Open your privacy picture before joining
CONTACT PATHS

Check privacy contacts before account changes

Privacy requests should not get lost inside a general chat thread, so we give you clear paths before you open or change an account. Live chat can route privacy questions from 09:00 to 23:00 WIB, while the account center lets you check email, phone, and session records at any hour. If your request involves DANA, OVO, GoPay or QRIS receipts, attach the transaction reference so we can match the wallet record faster.

Team online

Live chat

Use live chat from 09:00 to 23:00 WIB when you need to ask what account data we hold, how cookies work, or which wallet receipt is attached to your profile.

Privacy email path

Send a privacy email through the contact form if you want a copy, correction, or deletion check. Include your registered phone number and the last four characters of your wallet reference.

Account center

Open Account > Privacy Request to start a data request from inside your profile. This path helps us verify ownership before we edit, export, or erase personal records.

DATA PRACTICE

Browse how we protect your records

We handle privacy inside the same account flow you use for the lobby, not as a separate paperwork step.

Data minimization

Registration collects only the fields needed to create your account, secure login, and match payments: name or nickname, phone number, password record, and wallet identifiers. Extra documents are requested only when verification requires them.

Cookie control

Cookie choices help keep sessions open, remember language preference, and measure page issues. You can clear them through your browser settings, then sign in again to rebuild only the session cookies needed.

Session checks

Open Profile > Security > Sessions to see recent device access. If a phone is missing or a location looks wrong, contact support and we can close the session after ownership checks.

Wallet privacy

DANA, OVO, GoPay and QRIS references are stored as transaction records, not public profile details. We use them to reconcile wallet movements, answer disputes, and check suspicious patterns without exposing full credentials.

Retention schedule

Wallet receipts, security logs, and account messages have different retention periods because they support different tasks. Marketing preferences can be removed faster, while verification records may remain when law or audit needs require it.

Request handling

For changes, deletion, or data copy requests, we ask you to confirm login access plus a wallet reference. This protects your account from another person asking us to release or edit records.

Discover answers on your privacy rights

These answers focus on privacy choices you may check before joining, after your first wallet action, or when you return on a new phone. Each answer explains a real account step, from registration fields to QRIS receipts and cookie settings. If your case includes local eligibility or a legal request, we will explain what we can do and what depends on local law.

When you open an account, we collect your name or nickname, phone number, login credentials, device details, and wallet identifiers. These records let us secure access, match DANA or QRIS activity, and answer privacy requests.

We do not sell personal data. Limited sharing happens only when needed for payment processing, fraud checks, customer support tools, or a valid authority request, and each shared field must match the purpose of that request.

Start in Account > Privacy Request or contact live chat from 09:00 to 23:00 WIB. We will verify your login, registered phone number, and one wallet reference before preparing an export.

Yes. Open Account > Profile, request the change, and confirm ownership through the registered channel. If DANA, OVO, GoPay or QRIS details are involved, we may ask for a recent transaction reference.

Cookies keep your session active, remember display choices, and help us find page errors. You can clear them in your browser settings; some lobby functions may ask you to log in again afterward.

Wallet receipts stay only as long as needed for reconciliation, security checks, dispute handling, and legal recordkeeping. Marketing choices and expired session cookies usually have shorter retention than verified payment and account-security logs.

You can ask us to delete personal data through the account center or live chat. Some records may need to remain for security, wallet reconciliation, or legal duties where local law permits.

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